February 27, 2017

Service request response times

We typically receive 3000 new service requests per year, generating hundreds of emails per day. We make every effort to respond promptly to new service requests, usually within one or two business days. If your problem is urgent and requires faster response, please let us know when submitting your service request. In case of emergency, please page CLASSE-IT on the beamphone or call us.

TotalView Debugger updated to version 2017.0.12

The default version of TotalView, available from any CLASSE Linux system, is now 2017.0.12. Please see our TotalView Documentation.

Identity Finder update for CLASSE Windows tonight

Identity Finder v9.1.4 will be installed tonight on all CLASSE Windows computers. If your computer did not previously have it, you'll see a new blue icon containing a white dog's head on your desktop. Identity Finder is used to locate "regulated confidential data" (credit card info, etc). That type of information is not supposed to be kept on any CLASSE computer. For more information, see https://wiki.classe.cornell.edu/Computing/RunningIdentityFinder9

Job opening: software developer

We are looking to fill an open position for a programmer that will develop database applications and monitoring utilities for various research and administration projects at CLASSE. Please see the job posting for more details: https://cornell.wd1.myworkdayjobs.com/en-US/CornellCareerPage/job/Ithaca-Main-Campus/Programmer-Analyst-II_WDR-00010060-1.

New Cornell email quarantine feature

In early March CIT will be upgrading their current email routers. This process will take four days as they transition to the new routers. The new inbound email routers will support industry best practices in spam quarantine management. With the upgrade of the email routers spam will no longer be rejected, it will be quarantined in the PureMessage system. This upgrade was originally scheduled to take place this past week, but was delayed to provide more time for the IT community to understand and prepare for the new quarantine method. Everyone who has a Cornell email account will receive information on how to access PureMessage. Learn more about PureMessage and spam control: https://it.cornell.edu/news/new-cornell-email-quarantine-feature/20170224

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General network and server maintenance will occur every Tuesday from 12:00 noon to 2:00 PM. The CLASSE-IT group will always announce any expected disruptions in our NewsLetter and via CLASSE-IT-NEWS-L, but with the size and complexity of our network there is always the potential for something to go wrong. We will do our best to contain all network maintenance and planned outages to Tuesdays from 12:00 noon to 2:00 PM.

Unless other arrangements have been made, CLASSE-managed Windows systems may be updated and rebooted on Tuesday morning at 2:00 AM, so please avoid critical or lengthy operations at that time. For more details, please see SystemExpectations.

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Questions or problems? Submit a service request.

Other resources:

• CLASSE-IT Home Page
• Previous newsletters

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