04-Apr-2022

Microsoft Office 2021 Upgrade: Tuesday, 05-Apr-2022

On Tuesday, 05-Apr-2022, Microsoft Office on CLASSE-managed Windows computers will be upgraded to Office 2021. This version of Office is backwards compatible with older versions. Please submit a ServiceRequest with any questions or concerns. If you need training on Office 2021, please see Cornell's LinkedIn Learning courses.

GitLab Updates: Tuesday, 05-Apr-2022 @ 10:00 AM

On Tuesday, 05-Apr-2022, at 10:00 AM, the CLASSE GitLab will be unavailable for approximately one hour as we apply a series of updates. Please submit a ServiceRequest if you have any questions or concerns.

Rebooting LNX201, Tuesday, 05-Apr-2022 @ 10:30 AM

On Tuesday, 05-Apr-2022, at 10:30 AM, the general Linux login node, LNX201, will be unavailable for approximately 20 minutes while it is rebooted. Please log out of your LNX201 sessions before 10:30 AM.

Reboot WinApp2: Tuesday, 05-Apr-2022 @ 10:30 AM

On Tuesday, 05-Apr-2022, at 10:30 AM, the Windows terminal server, WinApp2, will be unavailable for approximately 20 minutes while it is rebooted. Please log out of your WinApp2 sessions before 10:30 AM.

Unexpected CLASSE Duo Prompt: What To Do?

If you receive an unexpected prompt from CLASSE Duo on your phone or tablet, please stop and think twice -- this could be a sign that your CLASSE password has been compromised. Unfortunately, it can be easy to approve Duo prompts out of habit, especially if you are bombarded with requests in the middle of the night. Instead, you should:

• Deny any unexpected requests: press the red button or hang up the phone immediately.
• Then, report the incident to CLASSE-IT:
  • If the Duo app asks you "Was this a suspicious login?", press Yes.
  • Otherwise, submit a ServiceRequest with the time of the suspicious login.
• If possible, change your CLASSE password.

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General network and server maintenance will occur every Tuesday from 12:00 noon to 2:00 PM. The CLASSE-IT group will always announce any expected disruptions in our NewsLetter and via CLASSE-IT-NEWS-L, but with the size and complexity of our network there is always the potential for something to go wrong. We will do our best to contain all network maintenance and planned outages to Tuesdays from 12:00 noon to 2:00 PM.

Unless other arrangements have been made, CLASSE-managed Windows systems may be updated and rebooted on Tuesday morning at 2:00 AM, so please avoid critical or lengthy operations at that time. For more details, please see SystemExpectations.

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Questions or problems? Submit a service request.

Other resources:

• CLASSE-IT Home Page
• Previous newsletters

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